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10-Day Return Window:
Customers may return products within 10 days of delivery under our buyer’s remorse policy. -
Unopened Items:
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Can be returned with no questions asked.
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Must be in original, factory-sealed condition.
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Opened/Flown Items:
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May be returned only if in new working condition (subject to inspection and approval).
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A 20% restocking fee will apply.
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Return Authorization Required:
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Submit a return request at www.dronenerds.com/rma.
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Returns must be processed through our Returns Department before shipping any product back.
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Shipping Costs:
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Non-refundable if the item is in working condition.
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Condition of Returned Items:
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Must include original packaging, documentation, and packing slip.
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Product must be in original, unaltered condition (no scratches, marks, or missing security tags).
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Items that have been resized or modified will not be accepted.
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Damaged or Incorrect Shipments:
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Report issues within 5 business days of receiving the package.
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If the box is severely damaged, refuse delivery and contact Customer Support at 786-708-7807.
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Refused Deliveries (Non-Damaged):
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Customers will be charged for original shipping costs.
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Credit will be issued for the purchase price minus shipping costs once the item is returned to our warehouse.
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Incorrect Shipping Address:
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If the address provided is incorrect and package is returned:
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Customer is responsible for additional shipping charges.
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Free shipping promotions do not waive reshipping fees.
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If no contact is made by the customer, the order will be refunded minus shipping costs.
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